Head Office
Rua Jaime Rodrigues Azenha 1100, 13388-102, Nova Odessa, SP, Brasil
Phone
+55 19 8999 3525 (WhatsApp available)
Email
comercial1@prometals.co
For Quotes
Prefer the Request a Quote form for faster processing.
Rua Jaime Rodrigues Azenha 1100, 13388-102, Nova Odessa, SP, Brasil
Phone
+55 19 8999 3525 (WhatsApp available)
comercial1@prometals.co
For Quotes
Prefer the Request a Quote form for faster processing.
Technical & Customer Support
Our engineering team responds to technical inquiries with data-driven guidance.
Our engineering team responds to technical inquiries with data-driven guidance.
- Attach process context (refiner model, consistency, flow, energy, target KPIs)
- Share photos or drawings when relevant
- We support EN/PT/ES
How to Speed Up Your Reply
Provide the following so we can respond precisely:
- Company, plant location, and application
- Refiner/disc model and process data
- Target outcomes (strength, freeness, energy, yield)
- Timeline and preferred contact method
Send Us a Message
We serve clients across Latin America, North America, and Europe. Our team supports English, Portuguese, and Spanish. For distributors or regional partnerships, include brief credentials and the markets you cover. We will route your message to the appropriate regional manager.
Typical first reply within 1–2 business days. Complex technical cases may require additional analysis time. Field support and on-site visits are scheduled upon scope alignment. Urgent production issues: call us for immediate triage. Observed holidays may affect response times.
Choose Your Next Step
Ready to proceed? If you have specifications and volumes, request a quote. If you need technical parameters or compatibility details, explore our catalogs first.